Senior Pharmacy Production Assistant

3 weeks ago


Ilford, Greater London, United Kingdom Division of Surgery – BHRUT NHS Full time
Job Overview

The Division of Surgery – BHRUT NHS is seeking a highly skilled and customer-focused Appointments and ERS Administrator to join our team. As the primary point of contact for patients, you will be responsible for managing patient appointments, ensuring ERS referrals and internal referrals are processed appropriately, and providing exceptional customer service.

Main Duties

The successful candidate will be responsible for:

  • Managing patient appointments, including booking, changing, and cancelling appointments
  • Processing ERS referrals and internal referrals, ensuring they are completed accurately and efficiently
  • Providing exceptional customer service to patients, responding to queries, and addressing concerns
  • Supporting the services and Team Lead's with adjustments to Outpatient clinics on the local Careflow system
  • Processing new and follow-up appointments according to Trust policies and department procedures
Working for Our Organisation

The Division of Surgery – BHRUT NHS is an organisation that is committed to delivering high-quality care to our patients. We are proud to be a London Living Wage employer and offer a range of benefits to our staff, including apprenticeship programmes and opportunities for professional development.

Person Specification

The ideal candidate will have:

  • Excellent customer service skills and a strong telephone manner
  • Good keyboard and typing skills
  • Previous experience in a customer service role
  • Knowledge of Careflow/PAS (desirable)
  • Good IT skills (desirable)

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering high-quality care, we encourage you to apply for this exciting opportunity.



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