Customer Service Liaison
1 week ago
Job Title: Customer Service Liaison
Estimated Salary: $55,000 - $70,000 per annum
We are seeking a highly skilled Customer Service Liaison to join our team at Tulloch Recruitment. In this role, you will be responsible for providing exceptional customer service and ensuring seamless interactions between customers and our team.
Key Responsibilities:
- Act as the main point of contact for nominated customer accounts.
- Provide regular quality customer communication on ongoing operations matters, including travel plans, payments, and monthly KPIs.
- Facilitate international mobilization of technicians and test equipment, arranging travel and ensuring all associated costs are invoiced to customers.
- Manage customer relationships, including resolving issues and escalating concerns when necessary.
Requirements:
- Previous experience in customer service or a related field is essential.
- Ability to manage multiple tasks and prioritize responsibilities.
- Excellent communication and interpersonal skills.
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