Customer Service Ambassador

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom Standard Chartered Full time
Job Overview:

Standard Chartered is a leading international bank, committed to providing exceptional customer service and support. As a Customer Service Representative, you will play a critical role in delivering this commitment, working closely with our sales team to meet sales targets and drive business growth.

Responsibilities:
  • Deliver outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the sales team to identify opportunities to upsell and cross-sell products, driving revenue growth and increasing customer satisfaction.
  • Develop and maintain relationships with existing customers, providing them with tailored solutions and advice to meet their evolving needs.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve customer service and drive business success.

Requirements:
  • A high school diploma or equivalent is required, with 1-2 years of experience in customer service.
  • Excellent communication and problem-solving skills are essential, with the ability to work in a fast-paced environment and multitask.
  • Able to work flexible hours, including evenings and weekends, to meet customer needs and expectations.

Estimated Salary:

The estimated salary for this role is between $45,000 - $65,000 per annum, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, to support our employees' well-being and career development.

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