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Elevator Repair Team Lead

1 month ago

Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

About the Role:

We are seeking a talented and ambitious individual to lead our Repair business across central England, covering cities such as Leicester, Birmingham, and Nottingham.

Key Responsibilities:

  • Develop and manage a plan to deliver on monthly targets in line with Company repair processes
  • Ensure works surveys are carried out in a timely manner and plan activities with customer representatives
  • Optimise opportunities for additions to contract with regard to cost and time
  • Ensure work is carried out to a high standard to customers' satisfaction
  • Identify opportunities for field and process efficiency by regularly monitoring and reviewing KPIs, material spend, and labour hours
  • Ensure monthly margin, volume, and efficiency targets are achieved on repair works
  • Provide accurate forecasting using the monthly repair planner
  • Recruit, manage, and lead the Repair team in order to improve overall performance levels and develop necessary talent
  • Assess team's skills and drive improvement to close skill gaps

What's on Offer:

  • A highly competitive salary, car policy, and bonus scheme
  • Market-leading pension, with options to increase employee contributions
  • 25 days holiday plus, bank with the opportunity to buy more at the start of each year
  • Benefits central, providing discount and money back on various retail partners
  • Investment in you, with the opportunity to utilise our employee scholarship programme, along with the chance to be part of a business that will put you at the heart of what we do

Requirements:

  • Be a Lift Industry Professional with a strong technical and repair background
  • Demonstrate the ability to over-perform and show the leadership skills required to develop the repair team
  • Have a strong commercial awareness and have a solid understanding of P&L
  • Be able to demonstrate a background in strong planning, forecasting, and project experience
  • Have a track record in successfully managing field-based engineers

About Us:

Otis is the world's largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system, energy-saving ReGenTM drive technology, and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures to better serve our customers. So just imagine where you can take your career

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks, including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers. We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here.

Become a part of the Otis team and help us #Buildwhatsnext

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