Repair Manager Lead

2 months ago


Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

About the Role

We are seeking a seasoned professional to lead our elevator repair business in central England. As a key member of our team, you will be responsible for developing and executing strategies to drive business growth, improve customer satisfaction, and optimize operational efficiency.

Main Responsibilities

  • Develop and implement plans to meet monthly targets and improve overall business performance
  • Collaborate with customers to ensure timely completion of works surveys and plan activities accordingly
  • Identify opportunities for adding value to contracts, focusing on cost and time optimization
  • Maintain high-quality work standards to meet customer expectations
  • Monitor and analyze key performance indicators (KPIs), material spend, and labor hours to drive process improvements
  • Ensure monthly margin, volume, and efficiency targets are achieved for repair works
  • Provide accurate forecasting using the monthly repair planner
  • Lead and manage the repair team to enhance overall performance and develop necessary skills

Requirements and Qualifications

  • Proven experience in the lift industry with a strong technical background
  • Excellent leadership skills, with a track record of developing and managing high-performing teams
  • Strong commercial awareness and understanding of P&L
  • Ability to demonstrate planning, forecasting, and project experience
  • Success in managing field-based engineers

About Us

Otis is a global leader in elevator and escalator manufacturing, installation, and service. We serve customers in over 200 countries and territories, maintaining more than 2 million elevators and escalators worldwide. Our commitment to safety, ethics, and quality drives our success, and we are proud to be a diverse, global team that continues to innovate and push boundaries.

What We Offer

  • A highly competitive salary and bonus scheme
  • Market-leading pension and benefits package
  • 25 days holiday plus, with opportunities to buy more
  • Discounts and rewards through our benefits program
  • Investment in your development through our employee scholarship program

Join Our Team

At Otis, we value our people and strive to create a positive, inclusive work environment. If you are a motivated and ambitious individual with a passion for the lift industry, we encourage you to apply for this exciting opportunity.



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