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Deputy Store Manager

2 months ago

Ellesmere Port, Cheshire, United Kingdom Jollyes The Pet People Full time
About the Role

We are seeking a highly skilled and experienced Deputy Manager to join our team at Jollyes The Pet People in Ellesmere Port. As a Deputy Manager, you will play a key role in supporting the Store Manager in the daily operations of the store, team management, store standards, stock management, and delivering exceptional customer service to our pet parents.

Key Responsibilities
  • Support the Store Manager in the daily operations of the store, including team management, store standards, and stock management.
  • Take full responsibility for all aspects of running a successful store in the absence of the Store Manager.
  • Lead by example, creating an excellent culture and working environment for your team, demonstrating our values of being Genuine, Wise, Eager, Focused, and Together.
  • Ensure that you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge.
  • Deliver the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
Requirements
  • A passion for pets and people, with a desire to deliver an unrivalled shopping experience.
  • Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
  • A team player, able to communicate effectively and build high-performing and highly engaged teams.
  • Demonstrate a proven track record in developing business performance and exceeding KPIs, while also delivering the highest levels of store standards, including health and safety and legal compliance.
  • Commercially aware and proactive approach.
About Jollyes The Pet People

Jollyes are an award-winning UK pet retailer with over 100 stores and 50 years of pet expertise between our paws. We are proud to be winners of the Pet Industry Federation 'Best Pet Retailer 2023' and listed in the Sunday Times 'Best Places to Work' list.