Customer Service Representative

4 days ago


Chester, Cheshire, United Kingdom Recruit4staff Full time

Recruit4staff is proud to be representing a leading Holiday Company in their search for a Customer Service Executive to work based in Chester. Our client is looking for an individual who can provide outstanding customer service and support to clients on holiday.



Key Responsibilities:

  • Manage customer enquiries who are on holiday in resorts
  • Investigate complaints and provide resolutions in line with company policies
  • Liaise with hoteliers to support resolutions in-resort
  • Prioritise escalations to ensure timely resolutions


Requirements:

  • Previous experience working within the travel industry in customer services or customer relations is essential
  • Strong communication skills are required to manage customer enquiries
  • Case Management or Complaint Management experience is also essential
  • Able to cope well in pressured environments


What Our Client Offers:

  • Salary up to £23,000 per annum
  • Monday to Sunday (37.5 hours) rota is 5 days over 7, 9am to 5.30pm
  • Permanent Position
  • Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance


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