Night Porter
2 weeks ago
We are looking for an experienced Night Porter to join our team at The Harrogate Inn, part of The Inn Collection Group. As a Night Porter, you will be responsible for ensuring the smooth operation of our hotel and pub during the night shift. This includes greeting and checking in guests, handling customer enquiries, and maintaining the cleanliness of the hotel and pub areas.
The ideal candidate will have excellent customer service skills, be able to work independently, and have a friendly and approachable attitude. You will also be responsible for following our departmental policies, procedures, and service standards.
We offer a range of benefits to our employees, including extra paid holiday in the month of their birthday, 50% off food in any of our inns, and a range of other perks. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
- Report to Duty Manager
- Greet, check in and out guests
- Deal with all guests enquiries at the bar, reception and over the phone
- Ability to use the till and prepare bills/check in and out
- Serve guests in a professional manner
- Keep the restaurant, lounge and toilets tidy and clean
- Prepare the restaurant for breakfast and putting out buffet table
- Patrol the Inn for security checks
- Follow the department polices, procedures and service standards
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