Harrogate Night Porter
2 weeks ago
We are looking for a Night Porter to join our team at The Harrogate Inn, a multi award winning pubs with rooms company in outstanding locations across the North of England and Wales.
About the Role:
This is a unique opportunity to work for a company that delivers hospitality by living and breathing its core values of; Customer Focused, Courage, Execution, Honesty, Respect and Results all with its aim in Making People Happy.
As a Night Porter, you will be responsible for ensuring the smooth operation of the inn during the night shifts. This will include greeting and checking in/out guests, dealing with all guest enquiries at the bar, reception and over the phone, and serving guests in a professional manner.
Key Responsibilities:
- Reporting to Duty Manager
- Greet, check in and out guests
- Deal with all guests enquiries at the bar, reception and over the phone
- Ability to use the till and prepare bills/check in and out
- Serve guests in a professional manner
- Keep the restaurant, lounge and toilets tidy and clean
- Prepare the restaurant for breakfast and putting out buffet table
- Patrool the Inn for security checks
- Follow the department polices, procedures and service standards
Requirements:
- Able to work on your own
- Has excellent customer service skills
- Friendly and approachable
- Upbeat and positive attitude
- Great communication and organisational skills
At The Inn Collection Group, we are passionate about delivering an exceptional experience for our guests, and we are looking for a Night Porter who shares our commitment to providing outstanding customer service.
If you are a team player with a passion for delivering an exceptional customer experience, we would love to hear from you.
Key Benefits:
- Extra paid holiday in month of your birthday
- 50% off food in any of our Inns
- £1 bed and breakfast in any of our Inns during January, February or March
- 1/3 off room bookings all year round
- Friends and family pass - 15% off bed and breakfast rate
- £50 on the day bookings for bed and breakfast at any of our Inns
- Employee Assistance Programme – 24/7 confidential support
- Tronc (that’s tips to me and you)
- Working for Best Pub Employer at the Publican Awards
- Paid breaks in our Inns
- Work for an Employer that gives back to their local community via our Give INN Back scheme
- Mental Health awareness within the workplace - Training provided for all managers
We are an equal opportunities employer and welcome applications from all qualified candidates.
How to Apply:
If you are interested in this exciting opportunity, please submit your application via our website.
Thank you for considering The Inn Collection Group as your next employer.
Contact Details:
For more information, please contact our HR department.
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