Harrogate Night Porter

2 weeks ago


Harrogate, North Yorkshire, United Kingdom Yorkshire Full time
Job Title: Night Porter

We are looking for a Night Porter to join our team at The Harrogate Inn, a multi award winning pubs with rooms company in outstanding locations across the North of England and Wales.



About the Role:

This is a unique opportunity to work for a company that delivers hospitality by living and breathing its core values of; Customer Focused, Courage, Execution, Honesty, Respect and Results all with its aim in Making People Happy.



As a Night Porter, you will be responsible for ensuring the smooth operation of the inn during the night shifts. This will include greeting and checking in/out guests, dealing with all guest enquiries at the bar, reception and over the phone, and serving guests in a professional manner.



Key Responsibilities:


  • Reporting to Duty Manager
  • Greet, check in and out guests
  • Deal with all guests enquiries at the bar, reception and over the phone
  • Ability to use the till and prepare bills/check in and out
  • Serve guests in a professional manner
  • Keep the restaurant, lounge and toilets tidy and clean
  • Prepare the restaurant for breakfast and putting out buffet table
  • Patrool the Inn for security checks
  • Follow the department polices, procedures and service standards


Requirements:


  • Able to work on your own
  • Has excellent customer service skills
  • Friendly and approachable
  • Upbeat and positive attitude
  • Great communication and organisational skills


At The Inn Collection Group, we are passionate about delivering an exceptional experience for our guests, and we are looking for a Night Porter who shares our commitment to providing outstanding customer service.



If you are a team player with a passion for delivering an exceptional customer experience, we would love to hear from you.



Key Benefits:


  • Extra paid holiday in month of your birthday
  • 50% off food in any of our Inns
  • £1 bed and breakfast in any of our Inns during January, February or March
  • 1/3 off room bookings all year round
  • Friends and family pass - 15% off bed and breakfast rate
  • £50 on the day bookings for bed and breakfast at any of our Inns
  • Employee Assistance Programme – 24/7 confidential support
  • Tronc (that’s tips to me and you)
  • Working for Best Pub Employer at the Publican Awards
  • Paid breaks in our Inns
  • Work for an Employer that gives back to their local community via our Give INN Back scheme
  • Mental Health awareness within the workplace - Training provided for all managers


We are an equal opportunities employer and welcome applications from all qualified candidates.



How to Apply:

If you are interested in this exciting opportunity, please submit your application via our website.



Thank you for considering The Inn Collection Group as your next employer.



Contact Details:

For more information, please contact our HR department.


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