Retail Operations Director

1 week ago


Oxford, United Kingdom Quest Search and Selection Full time
Job Description

The successful candidate will lead the local business strategy for a high-volume, global flagship store.

This role requires strong operational and customer-facing experience. The ideal candidate should have prior relevant 3 years + experience as a Store Manager, Senior Store Management, Cluster Manager or Store Director in a customer-facing retail environment.

A minimum of £45,000 - £60,000 salary is on offer, including generous holiday allowance, numerous wellness benefits, and a bonus paid out quarterly (circa 15%).

Main Responsibilities:

  • Define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets.
  • Lead the Operation, Bank-of-house, Customer facing and VM teams in store.
  • Ensure excellent store administration, manage inventory and day-to-day operations.
  • Conduct regular 1-to-1's for coaching and being proactive with your team.
  • Collaborate with the Retail Director to proactively develop regional action plans, focusing on performance improvement, commerciality, operational optimisation, talent retention, and product training.

Requirements:

  • Prior relevant 3 years + Store Manager, Senior Store Management, Cluster Manager or Store Director experience within a customer-facing retail environment.
  • Leading a management team to service a £multi-million store (ideally in fashion, mixed goods or beauty).
  • Strong operational and customer-facing experience.
  • Experience in sharing knowledge to drive behavioural change and develop others.
  • Decision making and problem-solving skills.
  • Outlet or out-of-town retail park experience is highly desirable.

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