Retail Support Officer

7 months ago


Oxford, United Kingdom Central Retail Full time

We are looking for a proactive and enthusiastic Retail Support Officer to join the Retail Operations Team. You will act as the first point of escalation for any customer or supporter queries or complaints related to the Retail operation. As such, you will possess confidence and tact when interacting with stakeholders at all levels.

You will be responsible for providing administrative support to the senior retail team, including meeting coordination, agenda compilation, minute taking, action reminders, and diary management. As such, you will have strong interpersonal skills, alongside an ability to simultaneously work on different projects. The position requires someone with a can-do attitude, good numeracy and written communication skills.

This is a great opportunity for someone looking to develop their career in retail administration with a competitive starting salary of £22,132.50 - £23,748 per annum, dependent on experience.

This role is hybrid, with an average of 3 days per week spent working in our Retail Hub in Nuffield Industrial Estate, Oxford. The Hub has staff car parking. This is a full-time role, but we are open to discussions about flexible working.

Helen & Douglas House offer the following employee benefits:

- 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.
- Life assurance x4 your annual salary.
- We are a direction agency for the NHS Pension Scheme.
- Group Personal Pension scheme with 7% employer contribution.
- Eye care voucher scheme.
- Cycle to work scheme.
- Octopus electric vehicle leasing scheme.
- Occupational sick pay and maternity pay.
- Enhanced maternity leave and shared paternity leave.
- A flexible working environment.
- Investment in your Continuous Professional Development.
- Employee Assistance Programme.
- Recommend a friend scheme.


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