Expert Advisor

2 days ago

Norwich, Norfolk, United Kingdom Norfolk Citizens Advice Bureau Full time
Job Opportunity

Job Title: Expert Advisor

Location: Norwich and occasional travel around Norfolk

Job Type: Full-time

Salary: £24,301 per annum

Annual Leave: 25 days (includes 5 set office closure days- 2 in the summer and 3 at Christmas) plus bank holidays

Pension: 4.5% contribution

About the Role:

We are seeking a dedicated and experienced Expert Advisor to join our team at Norfolk Citizens Advice Bureau. As an Expert Advisor, you will play a vital role in providing high-quality advice and support to clients facing various issues such as housing, debt, benefits, and more.

Main Responsibilities:

  • Provide clients with expert benefits advice by demonstrating excellent listening skills to address key issues
  • Deliver good client outcomes
  • Follow AQS (Advice Quality Standards)
  • Keep systems up to date and accurate at all times
  • Meet any given targets
  • Support volunteers in their local office on occasion, full training will be provided
  • Manage referrals
  • Work 37 hours per week, Monday to Friday, with alternate Tuesday evenings and Saturday mornings required

Requirements:

  • A sincere understanding and empathy for the challenges individuals may encounter
  • Excellent IT and organisational skills
  • Proven ability to manage and prioritise own workload and meet deadlines
  • Communication skills: whether it's through face-to-face interactions or written correspondence
  • Ability to build rapport and relate to a wide range of people
  • Good telephone manner
  • Driving licence and access to a car is desirable
  • Satisfactory clearance of a Disclosure and Barring Service check (DBS) and relevant employment checks is required

About Us:

We are a strong supporter of equality, diversity, and inclusive practices. We are committed to making a positive difference in the lives of those in need. If you are a dedicated and experienced professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.

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