Parcel Delivery Operations Manager

6 days ago


Chester, Cheshire, United Kingdom Evri Full time
About the Role

We are seeking a highly skilled and experienced Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our customers and clients.

Key Responsibilities
  • Drive continuous performance improvement across delivery units through effective capacity management and round coverage.
  • Engage and motivate self-employed and SE+ couriers to deliver exceptional customer service and meet performance targets.
  • Measure and analyze key performance indicators, including Speed of Service, Standard, Next Day, and Collections, to identify areas for improvement.
  • Develop and implement strategies to minimize business risk and ensure compliance with health and safety regulations.
  • Collaborate with customer service agents to resolve customer concerns and improve overall customer satisfaction.
Requirements
  • Current UK driving license.
  • Previous experience in coaching, supporting, and motivating colleagues.
  • Strong problem-solving and planning skills, with the ability to adapt to different styles and behaviors.
  • Customer-focused approach and competent negotiation skills.
What We Offer

We offer a competitive remuneration package, opportunities for progression and learning, and a dynamic work environment that values our people, planet, and communities. If you are a motivated and experienced professional looking to make a difference in the parcel delivery industry, we encourage you to apply for this exciting opportunity.



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