Community Delivery Manager

3 days ago


Chester, Cheshire, United Kingdom Evri Full time

**Job Summary**

We are seeking a highly skilled and experienced professional to join our team as a Community Delivery Manager. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our customers and clients.

**Key Responsibilities**

  • Drive continuous improvement in final mile performance through effective capacity management and round coverage.
  • Measure and drive improvement across key performance metrics, including speed of service, standard, next day, next director, collections, C2C, claims/enquiries, and end of life.
  • Develop and implement strategies to minimize business risk and ensure all requirements are met.
  • Motivate and engage self-employed couriers to deliver exceptional customer service.
  • Ensure timely resolution of customer concerns through effective communication and collaboration with couriers and customer service agents.
  • Manage relationships with delivery units to ensure high-quality service delivery.
  • Ensure safe health and safety practices are in place and any failures are identified and resolved in a timely manner.

**Requirements**

  • Current UK driving license.
  • Previous experience in coaching, supporting, and motivating colleagues.
  • Problem-solving and planning effective contingencies and solutions.
  • Customer-focused approach.
  • Competent negotiation skills.
  • Ability to adapt to different styles and behaviors.

**What We Offer**

We offer an excellent remuneration package with opportunities for progression, learning, and development. Join our team and contribute to delivering a fantastic parcel experience to our customers every day.



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