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Community Delivery Manager

2 months ago

Chester, Cheshire, United Kingdom Evri Full time
Evri Community Delivery Manager

We are seeking a highly skilled Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the successful delivery of parcels to our customers.

Key Responsibilities:
  • Drive continuous performance improvement across delivery units through the engagement of self-employed and SE+ couriers.
  • Measure and drive improvement across key performance metrics, including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries, and End of Life.
  • Keep enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication, and retention.
  • Manage capacity effectively, ensuring the successful coverage of rounds through the interviewing, selecting, and onboarding of couriers.
  • Motivate and engage self-employed couriers to ensure a high standard of customer service between the courier and end customer.
  • Ensure cost leadership and drive financial control through cost control of courier fees and ad-hoc payments and asset management.
  • Resolve customer concerns in a timely manner by working with self-employed couriers and customer service agents.
  • Manage relationships with delivery units to ensure a high quality of service is delivered to both couriers and customers.
Requirements:
  • Current UK driving license.
  • Previous experience of coaching, supporting, and motivating colleagues.
  • Problem-solving and planning effective contingencies and solutions.
  • Customer-focused approach.
  • Competent negotiation skills.
  • Ability to adapt to different styles and behaviors.

We offer an excellent remuneration package with fantastic opportunities for progression, learning, and development. If you have the experience, drive, and dedication to make your mark within our business, we encourage you to apply.