Customer Development Manager

2 months ago

Lincoln, Lincolnshire, United Kingdom PIB Group Full time
Customer Development Manager

We are seeking a highly motivated and experienced Customer Development Manager to join our team at PIB Group. As a key member of our sales team, you will be responsible for driving growth across all products in your region, ensuring we meet our business targets.

Main Responsibilities:

  • Grow a pipeline of agents with all sales opportunities clearly identified
  • Identify business initiatives to help stimulate agency engagement and drive development opportunities for profitable growth
  • Present the HomeLet and Let Alliance portfolio of products to customers
  • Proactively develop leads coming into the business through the Sales cycle reporting on progress with all leads in
  • Deliver a robust contact and sales strategy across allocated pipelines
  • Schedule appropriate sales training for all agents and ensure implementation is effective
  • Demonstrate a clear vision to drive further value for the business and our customers
  • Responsible for reporting on pipeline progress across all new agent activity including all stages of the acquisitions cycle accurately and on a regular basis
  • Monitor and report on performance against pipeline targets and agents won into the business
  • Produce proposals based on approved template and pricing rules
  • Work closely with the New agent team as new customers transition into your area
  • Actively and seamlessly manage with the New Agent Administrator the agent handover process ensuring all agent details and opportunities are effectively transferred to the relevant CDM
  • Ensure Fit for the future proposition is fully implemented across customer base
  • Build strong relationships with key members of the business and customers
  • Escalate key risks and issues to the management team
  • Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all change in the regulatory framework
  • Take full ownership of Complaints and grumbles from new agents – investigating and resolving queries and issues raised
  • Attendance at team meetings throughout the UK on a regular basis
  • Attendance at national and regional industry events as required
  • To demonstrate a detailed knowledge of current market conditions in the lettings industry
  • Update Competitor Information regularly and share with sales colleagues
  • Complete accurately CRM system Salesforce to record activity and progress
  • Take full ownership of individual performance and personal development – Achieve all KPI's and sales targets as set for the role

Requirements:

  • Proven Sales experience (Minimum 2 years)
  • Proven Customer service experience
  • Experience of working to targets
  • Experience using all office systems (Outlook/PowerPoint/Excel/Word)
  • Evidence of experience working with internal and external stakeholders to achieve required outcomes

What We Offer:

  • Competitive salary
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint

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