Residence Inn Guest Experience Coordinator
3 weeks ago
We are seeking a friendly and efficient individual to join our front desk team at the Residence Inn by Marriott Carlisle.
The ideal candidate will be able to provide exceptional service to guests while maintaining the hotel's high standards of quality and efficiency.
Salary Range: $48,000 - $58,000 per year, depending on experience.
About the Role:
- Provide attentive and courteous service to all guests prior to arrival and throughout their stay.
- Maintain proper operation of the telephone switchboard and answer guest inquiries about hotel service, facilities, and hours of operation.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Respond to guest requests in a timely and professional manner.
- Maintain confidentiality and security of all guests and hotel information.
- Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation.
Requirements:
- Must have a positive attitude and willingness to learn.
- Show ability to multi-task and be detail-oriented.
- Demonstrate problem-solving skills to effectively deal with internal and external customers.
- Have basic English verbal and written communication skills.
- Work well in stressful, high-pressure situations.
- Be proficient in Windows operating systems and Company-approved spreadsheets and word processing.
Benefits:
- Weekly pay
- Paid time off
- Retirement options
- Health, dental, vision insurance available after 30 days of employment for full-time team members
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