Buzz Manager
7 days ago
Job Title: Buzz Manager
Job Summary:
We are seeking a highly motivated and experienced individual to join our team as a Buzz Manager. As a key member of our senior management team, you will be responsible for the effective delivery and management of all Buzz products, including soft play, parties, and holiday camps.
Key Responsibilities:
- Manage the successful delivery of all Buzz products, including the booking process, design, implementation, delivery, and achievement of income, expenditure, and occupancy targets.
- Recruit, train, and develop staff through effective 1-1's, record absence as per process, and ensure payroll is effectively managed.
- Take responsibility for the marketing and promotion of Buzz activities, camps, and parties, attending local events and fairs, and school marketing distribution.
- Maintain school partnerships by developing access into schools, attending and supporting local events.
- Continually review income and expenditure performance vs. budget.
- Monitor and act on customer feedback received via comment cards or NPS survey results, providing feedback in weekly HOD meetings to escalate positive and negative feedback to the management team.
- Maintain a presence in soft play, ensuring a high level of interaction with staff and customers.
- Ensure all staff remain compliant with Health & Safety regulations and Mytime Active's QMS procedures and quality standards.
- Manage staff rosters, ensuring all rosters are entered onto PeopleXD in advance.
- Ensure a consistently high standard of maintenance and cleanliness in all areas.
- Undertake monthly monitoring, reporting on bookings and income generated.
- Liaise with the Food & Beverage Manager if applicable to deliver an efficient, friendly, and hygienic Food & Beverage service to the general public and parties.
Requirements:
- Previous experience of working with children, preferably within a leisure centre environment.
- Experience of supervising the work of others.
- Experience of working effectively as a team member.
- Working with P&L and budgets.
- Experience with programme management.
Benefits:
We offer a competitive salary and benefits package, including free access to Mytime Leisure & Golf, 29 days annual leave, holiday purchase scheme, 25% off food and beverage, NEST pension, early pay, new employee referral bonus, exceptional achievement award scheme, employee benefits platform, and salary sacrifice schemes.
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