Buzz Manager

2 months ago

Beckenham, Greater London, United Kingdom Mytime Active Full time

Job Summary

The Buzz Manager will be responsible for the effective delivery and management of all Buzz products, including soft play, parties, and holiday camps. This role will also contribute to the Senior management team of the site and hold Duty Manager responsibilities as and when required.

Key Responsibilities

  • Product Delivery
    • Hold full accountability for the successful delivery of all Buzz products, including the booking process, design, implementation, delivery, and achievement of income, expenditure, and occupancy targets.
  • Staff Management
    • Recruit, train, and develop staff through effective 1-1's. Record absence as per process and ensure payroll is effectively managed.
  • Marketing and Communication
    • Take responsibility for the marketing and promotion of Buzz activities, camps, and parties. Attend local events and fairs and school marketing distribution.
  • School Partnerships
    • Maintain school partnerships by developing access into schools. Attend and support local events.
  • Financial Management
    • Continually review income and expenditure performance vs. budget.
  • Customer Feedback
    • Monitor and act on customer feedback received via comment cards or NPS survey results. Provide feedback in weekly HOD meetings to escalate positive and negative feedback to the management team.
  • Soft Play Management
    • Maintain a presence in soft play, ensuring a high level of interaction with staff and customers.
  • Health and Safety
    • Ensure that all staff remain compliant with Health & Safety regulations and Mytime Active's QMS procedures and quality standards.
  • Roster Management
    • Manage staff rosters ensuring all rosters are entered onto PeopleXD in advance.
  • Maintenance and Cleanliness
    • Ensure a consistently high standard of maintenance and cleanliness in all areas.
  • Reporting
    • Undertake monthly monitoring, report on bookings and income generated.
  • Collaboration
    • Liaise with the Food & Beverage Manager if applicable to deliver an efficient, friendly, and hygienic Food & Beverage service to the general public and parties.

Requirements

  • Experience
    • Previous experience of working with children, preferably within a leisure centre environment.
  • Skills and Abilities
    • Excellent customer service skills.
    • Proven planning, decision-making, and organisational skills.
    • Ability to lead, motivate, and supervise a team of staff.
    • Well-developed communication skills to ensure effective communication with a wide range of individuals, including customers and colleagues.

Benefits

As a member of the Mytime Active team, you will enjoy a competitive salary and benefits package, including:

  • Free access to Mytime Leisure & Golf for you and one other.
  • 29 days annual leave (including bank holidays). Additional leave with length of service.
  • Holiday purchase scheme.
  • 25% off food and beverage and free hot drinks.
  • NEST pension.
  • Early Pay - withdraw a part of your salary in advance of the pay day.
  • New Employee Referral Bonus.
  • Exceptional achievement award scheme.
  • Employee Benefits Platform & salary sacrifice schemes.
  • Health and Wellbeing Benefits including Health Assessments and checks.

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