Meetings & Events Coordinator - Hospitality Expert

4 days ago

Manchester, United Kingdom THG Full time

About THG

We're a fast-growing, global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

The Meetings & Events Coordinator will manage all enquiries for Meetings & Events, from initial enquiry stage to finalising event details. This involves working closely with the M&E Sales Manager and Revenue Team to maximise revenue opportunities, spot and analyse market trends, through a proactive approach to client needs.

Maintaining excellent business relationships with clients is crucial in this role. You'll handle incoming inquiries, conduct initial qualifying processes, and convert them into confirmed business. You'll also be responsible for submitting proposals that meet client needs, negotiating, and driving activities to secure potential business.

Key Responsibilities:

  • Main responsibility is to have full knowledge of the hotels/venues represented.
  • Submits proposals in compliance with client needs, negotiates, and actively drives his/her activities with the objective of securing potential business.
  • Fully aware of departmental yearly, quarterly, and monthly revenue goals, products, and services.
  • Takes ownership and initiative to solicit business.
  • Handles guest requests independently and proactively.
  • Conducts hotels/venues site inspections, guest meetings, or handles walk-in inquiries in a professional manner.
  • Attends and provides support to any promotional activities as advised/required by the company.
  • Handles ad-hoc projects as assigned by the manager.
  • Maximizes up-selling opportunities whenever possible and follows the guidelines, methods, and tools as set by the hotel.
  • Ensure any information or client needs are stated in the function sheets or any other documentation within the company policies.
  • Works independently, well organized, and initiates communication through required channels for timely services delivery.
  • Maintain up-to-date information and reports according to the company practices.
  • Communicates accurately and timely with the manager in line.
  • Contributes ideas and feedback to the manager in line/Head of Sales on new or existing contractors' performance.
  • Maintains a cohesive working relationship with Sales, Marketing, Operations, F&B, and any other department of the company.

Requirements:

  • Commercially minded and customer-focused with the ability to anticipate customer needs and offer an excellent customer journey from start to finish.
  • Able to make informed decisions independently with business goals in mind, solution-oriented.
  • Positive 'can-do' attitude.
  • Strong sense of need for achieving of goals and revenues targets.
  • Flexible and adaptable to business needs and ad-hoc tasks, able to take ownership of individual and team projects.
  • Copes well in high-pressure environments to maintain top-quality service and work delivered throughout.
  • Passionate about the hospitality industry and wanting to deliver a great guest experience, always putting guest needs first.
  • Innovative and creative to identify new ways to maximise revenue and improve processes.
  • Great communicator (written and verbal) with all stakeholders (own team, other departments, guests, agents).
  • Immaculate attention to detail (data management etc.).
  • Experience managing Meetings and Events enquiries at a property with multiple event spaces and bedrooms.
  • Experience using MS Office and hotel management systems including PMS, CRS & POS.

Benefits and Salary:

THG is proud to offer a competitive salary of £30,000 - £40,000 per annum, depending on experience. As a Meetings & Events Coordinator, you'll enjoy a comprehensive benefits package, including opportunities for career development and growth within our dynamic organisation.

About THG Culture:

At THG, we strive to create a diverse and inclusive environment where everyone feels valued and empowered to contribute their best. We believe that our unique culture and values drive our success and foster innovation, creativity, and collaboration.

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