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Police Enquiry Officer

2 months ago

Honiton, Devon, United Kingdom Dorset Police Full time
About the Role

We are seeking a skilled and dedicated individual to join our team as a Police Enquiry Officer. As a key member of our front-line team, you will be responsible for providing exceptional customer service to the public, responding to enquiries, and reporting incidents.

Key Responsibilities
  • Provide a high level of customer service to the public, responding to enquiries and resolving issues in a professional and courteous manner.
  • Receive and record information accurately and efficiently, using our systems and processes to ensure seamless communication.
  • Deal with a wide range of enquiries, providing advice, information, and guidance on policing responsibilities and legislation.
  • Escalate complex or sensitive issues to other police resources as necessary.
  • Work collaboratively with colleagues to achieve team goals and objectives.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work with people from diverse backgrounds.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple demands.
  • Knowledge of Microsoft Outlook and Word, with the ability to use multiple bespoke IT systems.
  • Full driving licence (unless prevented by reason of disability).
What We Offer
  • A competitive salary with yearly increments.
  • 25 days annual leave entitlement, with an increase to 30 days after 5 years continuous employment.
  • Access to heavily subsidised gym membership.
  • Access to the Blue Light Card Scheme for discounts and services.
  • Company sick pay.
  • Competitive local government pension scheme.
  • Job-related equipment, as required.
  • Free onsite parking at many police sites.
  • Access to Group insurance scheme (via salary sacrifice scheme).
  • Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
  • Development and training opportunities.