Service Coordinator
2 weeks ago
As a vital link between customers and our service team, the Service Coordinator plays a crucial role in ensuring seamless communication and efficient resolution of issues.
Key responsibilities include:
- Document processing: Processing job sheets, waste transfer notes, customer enquiries and orders, supplier warranty claims, and Pro-forma invoices and scanning and filing completed documentation.
- Document Creation: Creating process job sheets, waste transfer notes, and sales orders and converting sales orders into delivery notes.
- Work Scheduling: Consulting with the Depot Manager and Coordinator and planning and booking engineer's work in accordance with service schedules and projects, ensuring all jobs are picked and running the service schedule through SAP
- Parts Sourcing and Quotations: Checking parts are in stock for service visits/remedial works and, where necessary, liaising with purchasing or sourcing and ordering parts by obtaining a quote from the supplier; reporting remedial works required to the service manager and quoting accordingly upon further instructions.
Key skills required for this role include:
- Customer Service: Actioning incoming calls or emails, which include passing/transferring calls, customer enquiries, service visits, breakdowns, and new plant enquiries.
- Computer skills, including proficiency in Microsoft Office and Microsoft Outlook calendar management
- Administrative experience in an office environment
- Experience with QuickBooks
- Familiarity with Google Suite
- Good phone etiquette
- Organisational skills
This role is ideal for individuals who possess excellent communication and organisational skills, with a strong attention to detail and ability to work effectively in a fast-paced environment.
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Honiton, Devon, United Kingdom The West Group Ltd Full time{"h3": "About the Role ", "p": "As a Service Coordinator at The West Group Ltd, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues. With a focus on administrative expertise and customer service skills, you will coordinate service requests, schedule appointments, and maintain...
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3 weeks ago
Honiton, Devon, United Kingdom The West Group Ltd Full time{"h3": "About the Role ", "p": "As a Service Coordinator at The West Group Ltd, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues. With a focus on administrative expertise and customer service skills, you will coordinate service requests, schedule appointments, and maintain...
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3 weeks ago
Honiton, Devon, United Kingdom The West Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at The West Group. As a Service Coordinator, you will play a vital role in ensuring seamless communication and efficient resolution of issues between customers and our service team.Key ResponsibilitiesProcess job sheets, waste transfer notes, customer...
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Honiton, Devon, United Kingdom The West Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at The West Group. As a Service Coordinator, you will play a vital role in ensuring seamless communication and efficient resolution of issues between customers and our service team.Key ResponsibilitiesProcess job sheets, waste transfer notes, customer...
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Honiton, Devon, United Kingdom AEP Compressed Air Technologies Ltd Full timeJob Title: Service CoordinatorWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at AEP Compressed Air Technologies Ltd. As a Service Coordinator, you will play a vital role in ensuring seamless communication and efficient resolution of issues between customers and our service team.Key Responsibilities:Document...
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Honiton, Devon, United Kingdom AEP Compressed Air Technologies Ltd Full timeJob Title: Service CoordinatorWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at AEP Compressed Air Technologies Ltd. As a Service Coordinator, you will play a vital role in ensuring seamless communication and efficient resolution of issues between customers and our service team.Key Responsibilities:Document...
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Honiton, Devon, United Kingdom The West Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at The West Group. As a Service Coordinator, you will play a vital role in ensuring seamless communication and efficient resolution of issues between customers and our service team.Key ResponsibilitiesProcess job sheets, waste transfer notes, customer...
