Service Coordinator

4 weeks ago


Honiton, Devon, United Kingdom The West Group Careers Full time

As a valued member of The West Group Careers team, you will play a vital role in ensuring seamless communication between customers and our service team.

As a Service Coordinator, you will leverage your exceptional administrative skills and customer service expertise to coordinate service requests, schedule appointments, and maintain accurate records.

Your core responsibilities will include:

  • Document processing: Processing job sheets, waste transfer notes, customer enquiries and orders, supplier warranty claims, and Pro-forma invoices and scanning and filing completed documentation.
  • Document Creation: Creating process job sheets, waste transfer notes, and sales orders and converting sales orders into delivery notes.
  • Work Scheduling: Consulting with the Depot Manager and Coordinator and planning and booking engineer's work in accordance with service schedules and projects, ensuring all jobs are picked and running the service schedule through SAP.
  • Parts Sourcing and Quotations: Checking parts are in stock for service visits/remedial works and, where necessary, liaising with purchasing teams to secure necessary parts.

About this role:

No two days are the same in this role; operating within the AEP Ltd Service Department and following processes and procedures, duties include coordinating service requests, scheduling appointments, and maintaining accurate records.

As a Service Coordinator, you will be a vital link between customers and our service team, ensuring efficient resolution of issues and providing exceptional customer service.

We offer a dynamic and supportive work environment, and we encourage you to apply if you have a passion for delivering exceptional customer experiences and administrative support.


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