Service Coordinator

3 weeks ago

Honiton, Devon, United Kingdom The West Group Full time
About the Role

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at The West Group. As a Service Coordinator, you will play a vital role in ensuring seamless communication and efficient resolution of issues between customers and our service team.

Key Responsibilities
  • Process job sheets, waste transfer notes, customer enquiries, and orders, supplier warranty claims, and Pro-forma invoices and scanning and filing completed documentation.
  • Create process job sheets, waste transfer notes, and sales orders and convert sales orders into delivery notes.
  • Consult with the Depot Manager and Coordinator to plan and book engineer's work in accordance with service schedules and projects, ensuring all jobs are picked and running the service schedule through SAP.
  • Check parts are in stock for service visits/remedial works and, where necessary, liaise with purchasing or sourcing and order parts by obtaining a quote from the supplier; report remedial works required to the service manager and quote accordingly upon further instructions.
  • Action incoming calls or emails, which include passing/transferring calls, customer enquiries, service visits, breakdowns, and new plant enquiries.
Requirements
  • Computer skills, including proficiency in Microsoft Office and Microsoft Outlook calendar management.
  • Administrative experience in an office environment.
  • Experience with QuickBooks.
  • Familiarity with Google Suite.
  • Good phone etiquette.
  • Organisational skills.

This role would suit candidates with experience as an administrator, admin assistant, service coordinator, or similar role. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

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