Senior Client Relationship Manager
1 month ago
We are an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. Our team is passionate about creating products and services that meet the needs of our customers.
Job OverviewThis is a fantastic opportunity to join our brand new team within our Telematics division as a Senior Client Relationship Manager. As a key member of our team, you will play a critical role in driving business growth and delivering exceptional customer experiences.
Key ResponsibilitiesSales and Customer Acquisition
- Oversight of customer growth, training, and development of best practices to continually drive business value and return on the customer's investment.
- Guidance on the Radius Telematics product/service catalogue while creating longer and stronger contractual relationships.
- Single point of contact and escalation for the customer, including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.
Customer Retention and Adoption
- Increase customer retention and adoption rates by regular check-in calls and account reviews to assess and track levels of satisfaction.
- Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
Requirements and Expectations
- Proactive team player with innovative ideas to inspire client loyalty and adoption.
- Strong interpersonal skills and experience initiating and building positive relationships.
- Commercial acumen with good track record of similar roles responsibilities with significant commercial results.
- Strong organisational and time management skills with the ability to manage multiple projects simultaneously.
- Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition.
About You
As a Senior Client Relationship Manager, you will be rewarded competitively, with a good range of core benefits and bonus potential. If you're interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team.
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