Retail Advisor

2 weeks ago


Chester, Cheshire, United Kingdom Talbots Full time

About the Role

Talbots is seeking a talented and customer-focused Retail Advisor - Client Relationships to join our team. As a key member of our sales floor team, you will be responsible for creating a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.

Main Responsibilities

  • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
  • Support all service enhancers to build strong relationships including active use of Concierge.
  • Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
  • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
  • Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
  • Actively participate in community/store activities and events that promote Talbots.
  • Professionally represent the brand.

Key Requirements

  • Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
  • Able to work cooperatively in a diverse work environment.
  • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
  • Possess excellent written and verbal communication skills.
  • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful.
  • Professional, assertive, and friendly with the ability to make decisions.
  • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
  • Have open availability of 20 – 29 hours per week.
  • Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Compensation and Benefits

Hourly Wage: $18-$22 per hour

Merchandise Discounts: 50% off Talbots and select Haven Well Within brand items

Other Perks: Incentive opportunities, discounts on travel, shopping, concerts, and more

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