Application Support Specialist

4 days ago


Peterborough, Peterborough, United Kingdom Morgan Fraser Group Limited Full time

Job Title: 1st & 2nd Line Applications Support Analyst

About the Role:

Morgan Fraser Group Limited is seeking an experienced Application Support Analyst to join their team. As a key member of the support team, you will be responsible for providing technical assistance and support to users, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support and assistance to users via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to software, hardware, and network infrastructure
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Strong technical skills and knowledge of software, hardware, and network infrastructure
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills
  • Ability to work collaboratively with cross-functional teams

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Collaborative team culture


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