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Application Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Onyx-Conseil Full time
Job Description

Application Support Specialist

Onyx-Conseil is seeking an experienced Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing day-to-day operational support for our Application Portfolio.

The main responsibility is to provide effective use and management of incidents, requests, and problems through the effective use of ITIL processes.

You will be responsible for the regular monitoring and maintenance of the application portfolio, ensuring that all systems are running smoothly and efficiently.

In addition, you will provide technical support to our application architect and project services as required for project deliverables.

Key Responsibilities

  1. Provide 2nd and 3rd line support for our application portfolio.
  2. Monitor application systems, identifying performance trends and taking action when necessary to prevent problems.
  3. Own application/system documentation and the data repository that holds that information.
  4. Provide technical support to the application architect and project services as required for project deliverables.
  5. Provide test support for new and enhanced systems/applications.
  6. Own the Configuration Management process.
  7. Responsible for scheduled maintenance and capacity planning.
  8. Responsible for the development and maintenance of our data warehouse.
  9. Run reports and conduct analysis in-line with Business/Management requirements.
  10. Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties.

Requirements

  1. Proven experience working in 1st and 2nd line support roles.
  2. Experience of working with ITIL processes within an organization, particularly incident, request, change, and problem management.
  3. Experience managing assets, both hardware and software.
  4. Ability to work on own initiative and with minimal supervision.
  5. Technical background in application support and maintenance.

What We Offer

As an Application Support Specialist at Onyx-Conseil, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.