Test Centre Administrator

3 weeks ago


London, Greater London, United Kingdom Pearson Full time

As a valued member of our team, you will play a crucial role in supporting the delivery of high-stakes exams and assessments at our Pearson VUE Test Centres. Your primary responsibilities will include welcoming and checking in customers, ensuring the security and integrity of exams, and providing exceptional customer service in a comfortable and friendly environment.



Key Responsibilities


  • Welcome and check-in customers, verifying personal identification documents and explaining the exam process.
  • Comply with all exam testing security procedures and company policies, using careful judgment and discretion.
  • Proctor and invigilate candidates during exams, ensuring a fair and secure testing environment.
  • Troubleshoot technical issues with internal departments, such as IT, to ensure seamless exam delivery.
  • Perform basic housekeeping duties, such as vacuuming floors and sanitizing workstations, as needed.


This is an excellent opportunity to gain experience working with our diverse professional teams, ensuring a positive candidate experience. If you are a team player with excellent communication skills, a flexible schedule, and a passion for delivering exceptional customer service, we encourage you to apply.



Requirements


  • A strong understanding of exam security procedures and protocols.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including mornings, evenings, and weekends.
  • A flexible schedule and a willingness to adapt to changing circumstances.
  • Basic computer skills and proficiency in Microsoft Office applications.


We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and are looking for a rewarding role in a dynamic organisation, please submit your application.



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