Patient Experience Manager

1 week ago


Reading, Reading, United Kingdom Montu UK Full time
About Montu UK

Montu is a leading cannabis company operating in Europe and Asia-Pacific. We aim to improve the lives of millions through cannabis therapies, leveraging the growing recognition of medical cannabis worldwide.

We are expanding our team in the UK to drive growth and establish ourselves as a market leader. This is an excellent opportunity to join our founding team and contribute to shaping our operations and patient-facing services.

Job Summary

The Patient Engagement Coordinator will be responsible for delivering exceptional patient experiences, ensuring seamless clinic and pharmacy processes, and driving customer satisfaction. Key responsibilities include:

  • Onboarding new patients and ensuring a smooth transition into our service.
  • Engaging with patients to collect feedback and insights, informing continuous improvements to our operations.
  • Providing guidance and support to patients with varying levels of technological proficiency.
  • Calmly handling anxious patients, providing reassurance and clear information to alleviate their concerns.
  • Rescheduling and coordinating patient appointments to optimise satisfaction.
  • Guiding patients through clinic and pharmacy processes, ensuring a positive experience.
  • Assisting patients with queries and maintaining electronic health records.
  • Supporting the clinical team by collecting patient data, ensuring inclusion/exclusion criteria are met, and liaising with product/tech support teams.
Requirements

To succeed in this role, you will need:

  • 2+ years of work experience, preferably in a healthcare environment.
  • Excellent attention to detail, communication skills, and ability to work under pressure.
  • High level of IT proficiency and ability to maintain composure in high-pressure situations.
  • A strong understanding of working in a highly regulated industry and following policies/SOPs.
Benefits

We offer a competitive package including:

  • Competitive salary: £28,000 pro rata (depending on location and experience).
  • 25 days holiday plus bank holidays.
  • Generous pension scheme with employer contribution up to 5%.
  • Cycle to work scheme.


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