Customer Service Representative

2 weeks ago

Stone, Staffordshire, United Kingdom Moto Full time

About Moto

Moto is a leading provider of motorway services in the UK, offering a unique blend of food, retail, and hospitality services to millions of customers every year.

Job Summary

We are seeking enthusiastic and customer-focused individuals to join our team as Team Members. As a Team Member, you will play a vital role in delivering exceptional customer service, preparing food and refreshments, and maintaining high standards of product quality and store cleanliness.

Key Responsibilities

  • Serving Customers
    • Deliver outstanding customer service to our customers, ensuring their needs are met and exceeded.
  • Preparing Food and Refreshments
    • Prepare and serve food and refreshments to our customers, adhering to high standards of quality and presentation.
  • Providing Exceptional Customer Service
    • Provide exceptional customer service, responding to customer enquiries and resolving any issues promptly and professionally.
  • Handling Customer Enquiries
    • Handle customer enquiries and complaints in a professional and courteous manner.
  • Operating Tills and Processing Orders
    • Operate tills and process orders accurately and efficiently.
  • Maintaining Standards
    • Maintain high standards of product quality and store cleanliness, ensuring a safe and welcoming environment for our customers.

What We Offer

  • Competitive Pay and Benefits
    • Competitive hourly rates of pay, with opportunities for bonuses and benefits.
  • Development Opportunities
    • Opportunities for career development and progression, including funded qualifications and training.
  • Colleague Discounts
    • Discounts on food and retail products, as well as other benefits and perks.

Requirements

  • Availability and Flexibility
    • Availability to work a variety of shifts, including evenings and weekends.
  • Communication and Teamwork
    • Excellent communication and teamwork skills, with the ability to work effectively in a fast-paced environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

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