Aesthetic Field Service Specialist

2 months ago

Stone, Staffordshire, United Kingdom Hitachi Vantara Corporation Full time

About the Role

We are seeking a highly skilled Field Service Engineer to join our Transformers Business Unit in the UK. As a key member of our team, you will be responsible for delivering high-quality service offerings, solutions, and engineering projects to our prestigious customers.

Key Responsibilities

  • Execute service work according to Hitachi Energy standard processes, quality standards, and safety guidelines.
  • Deliver quality customer service to satisfy our customers while identifying new service opportunities for Hitachi Energy.
  • Perform service tasks including the installation of equipment, routine maintenance, and identifying technical problems, both remotely and on-site.
  • Allocate, drive, and monitor the workload based on content, delivery timescales, and competencies.
  • Use available resources and operate in a responsive manner.
  • Ensure materials and components for service delivery are available on time.
  • Prepare documents and reports ready for sign-off by the customer within deadlines.
  • Drive continuous service productivity improvement activities.
  • Utilize efficient tools to streamline service processes and applications.
  • Ensure service findings are delivered to the product/system local units.
  • Comply with health & safety and environmental directives.
  • Control the area of responsibility to ensure adequate supervision.
  • Troubleshoot simple equipment failures and respond to mitigate future problems.
  • Provide recommendations to management for improvement.

Your Background

  • 5+ years of Field Service Engineer experience in the power sector – specifically with Transformers.
  • Relevant qualifications: ONC/HNC, Engineering Degree, or similar.
  • Customer-focused with the ability to communicate at all levels.
  • Able to take a leading role as well as function within a team.
  • Proven experience working with prestigious business customers.
  • Proactive with initiative, knowing when to escalate and delegate.
  • Able to cultivate customer relationships as a trusted expert in your field.
  • Fluent in English, both spoken and written.
  • Able to operate under pressure to tight deadlines with a flexible attitude to work.
  • Driving License and willingness to travel across multiple locations.
  • Able to work on your own initiative and make decisions.

What We Offer

Hitachi Energy is a pioneer in sustainable energy solutions. Our people are integral to our business success. Together, through collaboration, we achieve our goals. We look forward to hearing from you.

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