Lead of Learning and Development
3 days ago
The company is seeking a skilled professional to lead its learning and development initiatives. As the Lead of Learning and Development, you will be responsible for designing and implementing training programs that enhance the knowledge and skills of our customer-facing agents.
Key Responsibilities- Define early tenure strategy for customer facing associates ensuring strong throughput and quality from training.
- Lead the Agent Enablement Team to deliver exceptional, engaging learning content across all customer service departments.
- Influence the direction of agent training through delivery of valuable and innovative training content.
- Understand the needs of agent training through close partnerships with Customer Operations senior leaders and training teams.
To succeed in this role, you will need:
- Experience in a similar agent training or knowledge roles, preferably with proven team leadership skills.
- Ability to use analytical thinking to turn insight into recommendations, improving agent and function performance.
- Strong understanding of learning and development principles and practices.
We offer a competitive salary of £65,000 - £80,000 per annum, depending on experience, as well as a range of benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance.
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EOC Learning and Development Lead
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Nottingham, Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeAbout the RoleThe East Midlands Ambulance Service NHS Trust invites applications from skilled professionals to fill the position of EOC Learning and Development Lead.ResponsibilitiesDevelop and implement effective training programs to meet the needs of new and existing non-clinical staff across both EOC sites.Plan and allocate resources to ensure timely...
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Executive Learning Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeCapital One (Europe) plc is seeking an Executive Learning Lead to join our team in Nottingham. As a strategic partner to the business, you will be responsible for developing and implementing a learning and development strategy that drives business results.The ideal candidate will have experience leading a Learning function in a fast-paced environment and a...
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Learning Project Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom NIIT Full timeAbout NIITNIIT is a leading provider of managed training services that cater to the diverse needs of its customers. With a passion for learning and development, we deliver comprehensive solutions that drive business outcomes.As a global service provider with operations in over 40 countries, NIIT has designed and developed over 50,000 days of classroom...
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Learning Project Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom NIIT Full timeAbout the Role:NIIT is seeking a highly skilled Learning Project Lead to lead learning projects for the finance function. As a Learning Project Lead, you will be responsible for building, deploying, and maintaining core and strategic learning programs for the finance function.Key Responsibilities:Manage the operational side of the finance learning steerco...
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Learning Project Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom NIIT Full timeAbout NIITNIIT is a global leader in the training outsourcing industry, delivering over 75,000 days of training each year. Our expertise spans 18 languages and we have designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training.We are seeking a temporary contract for a Learning Project Manager to lead learning...
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Learning Area Development Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom Inspiring Interns & Graduates Full timeAbout Us">Inspiring Interns & Graduates is a leading provider of educational services, committed to delivering excellence in teaching and learning. We strive to create a positive impact on the lives of our students and staff, and we're seeking like-minded professionals to join our team.Our Approach">We take pride in our collaborative approach, fostering a...
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Learning and Development Manager
4 days ago
Nottingham, Nottingham, United Kingdom Inspiring Interns & Graduates Full timeLearning and Development ManagerTake the lead in designing and delivering innovative learning experiences that inspire and engage students.As a Learning and Development Manager, you will have the opportunity to shape the future of our educational programs, working collaboratively with our experienced team to drive excellence and innovation.About the Role:You...
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Learning and Development Expert
2 weeks ago
Nottingham, Nottingham, United Kingdom Littlefish Full timeCompany OverviewLittlefish is a leading provider of innovative training solutions. Our team is dedicated to helping individuals grow and develop their skills.Salary: Up to £40,000 per annumJob Description:We are seeking an experienced Learning and Development Lead to join our team. The successful candidate will be responsible for designing and delivering...
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Financial Learning Project Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom NIIT Full timeAbout the RoleThe Financial Learning Project Lead will be responsible for driving the development and deployment of learning initiatives on time / in full for the finance function. This involves working closely with senior stakeholders to understand and prioritize the learning and development needs.In this role, you will build relationships across the...
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Learning and Development Officer
4 days ago
Nottingham, Nottingham, United Kingdom Dovetail and Slate Full timeJob OverviewWe are working with a reputable private training provider in the East Midlands to find a proactive and enthusiastic Learner Recruitment Coordinator who will help match learners with the right training programmes and employer opportunities.This is an exciting opportunity to make a difference in learners' lives while collaborating with leading...
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Learning Development Professional
3 weeks ago
Nottingham, Nottingham, United Kingdom Nelsons Full timeJob Opportunity:Nelsons Solicitors is seeking a skilled Learning & Development Specialist to join their People & Culture team on a fixed-term basis. The successful candidate will be responsible for designing and delivering training programs, facilitating workshops, and evaluating training effectiveness.About the Role:This exciting opportunity has arisen for...
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Learning and Development Coach
3 weeks ago
Nottingham, Nottingham, United Kingdom Winner Recruitment Full timeFoster Individual Success and GrowthWe are seeking a Learning and Development Coach to join our team, providing exceptional support to learners with diverse needs. As a key member of our educational community, you will contribute to developing innovative curriculum content, leading 1:1 and small group sessions, and promoting a collaborative approach to...
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Global Learning Project Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom NIIT Full timeAbout NIITWe are a global service provider with a presence in over 40 countries, dedicated to delivering and administering high-quality learning experiences.Our team is passionate about people development and strives to create engaging learning environments that foster growth and success.Job DescriptionThis exciting temporary contract opportunity is for a...
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Director of Learning and Development
1 week ago
Nottingham, Nottingham, United Kingdom CV-Library Full timeJob Title: Director of Learning and DevelopmentThis role offers a unique opportunity to lead and inspire learners by providing a personalised and holistic approach to education.Maintain high standards in teaching, learning, and assessment, ensuring excellent learner outcomes.Promote effective communication and collaboration among team members to achieve...
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Global Learning Initiatives Lead
1 week ago
Nottingham, Nottingham, United Kingdom NIIT Full timeNiit is a global company with a presence in more than 40 countries. We deliver and administer 75,000 days of training each year in 18 languages. We are looking for a Learning Project Manager to join our team on a temporary contract basis for 6 months.The successful candidate will be responsible for building relationships across various finance areas, the...
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Learning Assistant Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom Polaris Community Full timeAbout Polaris CommunityPolaris Community is a specialist educational provider dedicated to delivering high-quality teaching and support to children with Social, Emotional and Mental Health needs (SEMH). Our team is passionate about creating a safe and inclusive learning environment that enables pupils to thrive.This role offers an exciting opportunity for...
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Learning and Development Professional
2 weeks ago
Nottingham, Nottingham, United Kingdom Nelsons Full timeAbout Nelsons SolicitorsNelsons Solicitors, a leading law firm in the East Midlands, is seeking a skilled Learning & Development Specialist to join its People & Culture team on a fixed-term basis.This role offers an excellent opportunity for a motivated individual with HR experience to drive employee growth and development, working closely with senior...
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Learning Support Assistant
1 month ago
Nottingham, Nottingham, United Kingdom Empowering Learning Full timeJob SummaryEmpowering Learning, a reputable primary school in the NG3 area, seeks an experienced Learning Support Assistant - Primary School Role to support the pastoral team. The fixed-term contract will begin in November 2024, with potential for permanent employment.This role offers a unique opportunity for an individual to make a positive impact on...
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Strategic Learning and Development Leader
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the JobWe are seeking a Strategic Learning and Development Leader to join our team at Capital One. As a key member of our learning and talent development function, you will play a critical role in shaping our organisation's future and delivering high-impact solutions.Key ResponsibilitiesDevelop and implement a strategic plan for learning and...
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Financial Learning Project Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom NIIT Full timeAbout the RoleWe are seeking an experienced Learning Project Manager to join our team in a temporary contract role. As a key member of our finance function, you will be responsible for leading learning projects that drive business growth and development.The successful candidate will have a passion for people development, excellent project management skills,...