Senior Credit Operations Manager

1 day ago


Birmingham, Birmingham, United Kingdom OneAdvanced Full time
Job Description

We are seeking a highly experienced Credit Control Manager to oversee all aspects of credit control within a designated business area.

This is an exceptional opportunity for a collections-focused professional to bring innovative solutions and make a significant impact in a short timeframe. You will be responsible for managing the credit team, processes, and systems, as well as building and nurturing customer relationships with a high degree of autonomy.

This role is hybrid (2-3 days per week in our office). You will:

  • Conduct monthly one-on-one meetings with the team and set objectives aligned with the overall Credit Control team goals.
  • Host weekly debt calls with the business area to drive resolution of large or long-standing overdue debts.
  • Establish best practices in credit management across the Business Unit to ensure consistency and efficiency in credit-related activities.
  • Collaborate with business stakeholders to align credit management activities in the business unit.
  • Achieve cash collection and aged debt reduction targets, ensuring Days Sales Outstanding (DSO) metrics are within acceptable ranges.
  • Serve as the primary contact for external credit agencies and solicitors, maintaining strong relationships and leveraging their expertise as needed.
  • Identify improvements within the debt collection process.

We require you to bring:

  • Demonstrable experience in a demanding CM or CRM role with a focus on collections.
  • Proven success in a people management role.
  • Advanced Excel skills.
  • Strong analytical skills, data focused.

The estimated salary for this role is £60,000 - £80,000 per annum depending on experience.



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