Telecoms and IT Service Delivery Specialist

15 hours ago


St Asaph, Denbighshire, United Kingdom Office Equipment Systems Ltd Full time
About the Role:

In this position, you will be responsible for planning and managing IT and telecoms projects, handling tasks such as provisioning, number porting, hardware orders, managing suppliers, and scheduling engineering diaries.

Key Responsibilities:
  • Plan projects assigned from the sales team
  • Facilitate and conduct initial kick-off meetings with sales, engineering, and customers
  • Order services and hardware from suppliers
  • Place provisioning orders for services such as Microsoft licences, broadband, hosted telephony, and mobiles
  • Manage number porting and provisioning processes
  • Schedule engineers to attend customer sites for installations and training
  • Consistently update customers on the progress of their orders
  • Manage stock and ensure proper documentation for all processes
  • Provide a clear handover to both clients and support teams


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