Customer Service Associate

2 weeks ago

London, Greater London, United Kingdom Bank of China Full time

At the Bank of China, we are seeking a highly skilled Customer Service Associate to join our team. As an Associate - Customer Service - Mandarin Speaking, you will be responsible for delivering excellent customer service and assisting with the daily operations of the Banking department.

Key Responsibilities:

  • Participate in marketing activities to achieve business development targets
  • Act as primary point of contact for customers and maintain customer relationships
  • Liaise with branches to develop cross-border business
  • Process account opening applications
  • Handle cash and other related duties as a cashier at closed counters
  • Carry out client on-boarding processes and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank's policies
  • Complete CDD files for new clients
  • Develop a comprehensive understanding of internal compliance policies and procedures and maintain awareness of all other associated compliance policies and procedures
  • Assist with the preparation of business, statistical, AML, internal audit requirements, and compliance requirements reports
  • Act as cover for any other staff members within the Banking department when required

Requirements:

  • Degree educated in Finance, Economics, or other equivalent fields
  • Experience in customer service, sales, or marketing would be advantageous
  • Experience in banking with exposure to areas of retail banking is preferred
  • Knowledge of banking operations
  • Knowledge of regulatory and legislative requirements and industry practices for financial crime disciplines, including fraud, sanctions, and other related areas
  • Solid data analysis skills
  • Advanced Excel skills
  • Team player who is able to work independently
  • Good problem-solving skills
  • Excellent English and Mandarin communication skills

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