Technology Support Analyst

3 weeks ago


Chelmsford, Essex, United Kingdom Aegon UK Full time

About Us

Aegon UK is a leader in the financial services industry, serving a diverse range of customers across the UK. Our mission is to help people achieve their long-term goals, whether it's saving for retirement, protecting their loved ones or investing for the future.

We're committed to creating a workplace culture that values diversity, equity and inclusion, where everyone feels valued, respected and empowered to succeed. If you share our passion for delivering exceptional customer experiences and contributing to a dynamic, forward-thinking organisation, we'd love to hear from you

Job Summary

We're seeking an experienced Technology Support Analyst to join our team, providing expert technical support to our business stakeholders. As a key member of our technology team, you'll play a critical role in ensuring seamless day-to-day operations, identifying and resolving complex technical issues, and implementing process improvements.

The Salary for this position is £48,600 per annum, reflecting the high level of skill and expertise required for this role.

Responsibilities

Key Activities
  • Provide expert technical support to business stakeholders, resolving complex technical issues quickly and efficiently
  • Collaborate with internal teams and external vendors to deliver high-quality solutions
  • Identify opportunities for process improvement and implement changes to drive efficiency and effectiveness
Requirements
  • Proven experience in supporting business-critical applications
  • Strong technical skills, with knowledge of ITIL processes and tools like ServiceNow, Jira etc
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholder groups
What We Offer
  • A comprehensive benefits package, including private medical cover, life assurance, critical illness cover and more
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A collaborative and dynamic work environment, with regular feedback and coaching to support your growth

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