Lloyds Banking Group Contact Centre Representative

3 weeks ago


Central Inverclyde, United Kingdom Teleperformance Full time
Job Overview

This is an exciting opportunity to join our Teleperformance team as a Customer Service Specialist, supporting the Lloyds Banking Group campaign. We are looking for a talented individual who can deliver exceptional customer service and support to our clients.

About the Job

You will be working as part of a dynamic team, handling inbound calls and providing support to customers with their banking queries. The ideal candidate will have excellent communication skills, be able to work well under pressure and have a strong commitment to delivering high-quality customer service.

Responsibilities
  • Provide excellent customer service and support to clients
  • Handle inbound calls and respond to customer queries in a timely and efficient manner
  • Promote channels such as Internet Banking and ensure that customers are aware of and have access to the bank's complete range of services
  • Problem solve and take ownership of each query, ensuring they are resolved in a timely and efficient manner
What We Offer

We offer a competitive salary, plus benefits including 28 days holiday (increasing to 30 days after 1 year service), 24/7 Employee Assistance Programme, and career progression opportunities through our supported internal development programmes.

Requirements
  • A professional telephone manner and excellent communication skills
  • Ability to work well under pressure and meet deadlines
  • Strong commitment to delivering high-quality customer service


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