Financial Services Customer Support Specialist

4 days ago


Central Inverclyde, United Kingdom Teleperformance Full time
Role Description

We are seeking a skilled and experienced Customer Service Specialist to join our Teleperformance team. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients.

About the Team

The ideal candidate will have excellent communication skills, be able to work well under pressure and have a strong commitment to delivering high-quality customer service. You will be working as part of a dynamic team, handling inbound calls and providing support to customers with their banking queries.

Key Responsibilities
  • Answer inbound calls with enthusiasm and provide a positive experience for customers
  • Support and assist customers with all aspects of their personal banking, including bank transfers, direct debits and digital banking support
  • Promote channels such as Internet Banking and ensure that customers are aware of and have access to the bank's complete range of services
  • Problem solve and take ownership of each query, ensuring they are resolved in a timely and efficient manner
Salary & Benefits

We offer a competitive salary of £11.44 per hour, plus benefits including 28 days holiday (increasing to 30 days after 1 year service), 24/7 Employee Assistance Programme, and career progression opportunities through our supported internal development programmes.

Requirements
  • A professional telephone manner and excellent communication skills
  • Ability to work well under pressure and meet deadlines
  • Strong commitment to delivering high-quality customer service


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