Compliance Team Leader

3 weeks ago

Basildon, Essex, United Kingdom Reed Full time
Compliance Team Leader

We are seeking a highly skilled Compliance Team Leader to join our team at Reed. As a key member of our compliance team, you will be responsible for leading a team of compliance professionals in managing Housing Ombudsman Compliance.

Key Responsibilities:
  • Provide guidance and support to team members on compliance matters.
  • Drive and motivate the team to achieve their goals and objectives.
  • Regularly review performance and development needs with team members.
  • Monitor team performance for quality and productivity.
  • Ensure workloads are managed effectively by reviewing resources and capabilities within the team.
  • Act as an escalation point for the team, liaising with service areas across the organisation and external stakeholders.
  • Hold regular learning and training sessions to maintain a high level of knowledge and development within the team.
  • Provide reporting and performance information as needed.
  • Work collaboratively with other team leaders, sharing best practices and knowledge.
  • Attend weekly management meetings to update on performance and challenges.
  • Identify potential risks and opportunities and provide feedback through line management.
Requirements:
  • A strong leader, capable of guiding your team to achieve goals and targets.
  • Empathetic and able to build relationships with customers and staff, with a strong focus on customer experience.
  • Excellent at planning and organising to ensure priorities are met and deadlines are delivered.
  • Passionate about delivering an excellent compliance service.
About You:

You will have:

  • Experience in leading a team.
  • Demonstrable knowledge of the Housing Ombudsman Complaint Handling Code and determination outcomes.
  • Experience in complaint handling and working in a compliance environment.
  • Good knowledge of housing practices and procedures.
  • Strong planning and organising skills to maintain priorities and meet deadlines.
  • Excellent written and verbal communication skills.

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