Compliance Team Leader

4 weeks ago


Basildon, Essex, United Kingdom Reed Full time
Compliance Team Leader Opportunity

Reed Talent Professionals is seeking a highly skilled Compliance Team Leader to join a reputable Housing Association in south Essex. As a key member of the Housing Ombudsman Compliance team, you will play a pivotal role in ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code.

The successful candidate will have proven experience leading a team, knowledge of the Housing Ombudsman Complaint Handling Code, and experience in complaint handling and working in a compliance environment. Strong planning and organizing skills, excellent written and verbal communication skills, and a good understanding of housing practices and procedures are essential.

Key Responsibilities:

  • Support and guide team members on compliance matters.
  • Drive and motivate the team to achieve their goals and objectives.
  • Conduct regular performance and development reviews with team members.
  • Monitor team performance for quality and productivity.
  • Review team resources and capacities to ensure effective workload management.
  • Act as an escalation point, liaising with internal and external stakeholders.
  • Hold regular learning and training sessions to maintain high knowledge and development levels within the team.
  • Provide reporting and performance information as required.
  • Collaborate with other team leaders to share best practices and knowledge.
  • Attend weekly management meetings to provide updates on performance and challenges.

Requirements:

  • Proven experience leading a team.
  • Knowledge of the Housing Ombudsman Complaint Handling Code and determination outcomes.
  • Experience in complaint handling and working in a compliance environment.
  • Good understanding of housing practices and procedures.
  • Strong planning and organizing skills to maintain priorities and meet deadlines.
  • Excellent written and verbal communication skills.


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