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Compliance Team Leader

4 weeks ago

Basildon, Essex, United Kingdom Reed Full time

Job Title: Compliance Team Leader

Job Summary: We are seeking a highly skilled Compliance Team Leader to join our team at Reed Talent Professionals. The successful candidate will be responsible for overseeing our Housing Ombudsman Compliance team and ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code.

Key Responsibilities:

  • Support and guide team members on compliance matters.
  • Drive and motivate the team to achieve their goals and objectives.
  • Conduct regular performance and development reviews with team members.
  • Monitor team performance for quality and productivity.
  • Review team resources and capacities to ensure effective workload management.
  • Act as an escalation point, liaising with internal and external stakeholders.
  • Hold regular learning and training sessions to maintain high knowledge and development levels within the team.
  • Provide reporting and performance information as required.
  • Collaborate with other team leaders to share best practices and knowledge.
  • Attend weekly management meetings to provide updates on performance and challenges.

Requirements:

  • Proven experience leading a team.
  • Knowledge of the Housing Ombudsman Complaint Handling Code and determination outcomes.
  • Experience in complaint handling and working in a compliance environment.
  • Good understanding of housing practices and procedures.
  • Strong planning and organising skills to maintain priorities and meet deadlines.
  • Excellent written and verbal communication skills.

How to Apply: If you are a motivated and experienced Compliance Team Leader looking for a new challenge, please submit your CV and cover letter detailing your leadership experience and knowledge of housing compliance.