Compliance Team Leader

4 weeks ago

Basildon, Essex, United Kingdom Reed Full time
Compliance Team Leader

Reed is seeking a highly skilled Compliance Team Leader to join our client, a leading housing association in the UK. As a key member of the team, you will be responsible for leading a team focused on managing Housing Ombudsman Compliance.

Key Responsibilities:
  • Ensure compliance with orders and deadlines, promoting the Complaints Handling Code and resolving complaints.
  • Provide support and guidance to team members on compliance matters.
  • Regularly review performance and development needs with team members.
  • Monitor team performance for quality and productivity.
  • Act as an escalation point for the team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman.
  • Hold regular learning and training sessions to maintain a high level of knowledge and development within the team.
  • Provide reporting and performance information as needed.
  • Attend weekly management meetings to update on performance and challenges.
Requirements:
  • Achieve 90% compliance responses within deadlines.
  • Meet or exceed quality monitoring scores.
  • Excellent planning and organisational skills to ensure priorities are met and deadlines are delivered.
  • Demonstrable knowledge of the Housing Ombudsman Complaint Handling Code and determination outcomes.
  • Experience in complaint handling and working in a compliance environment.
  • Good knowledge of housing practices and procedures.

This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality compliance services. If you are a motivated and experienced professional looking for a new challenge, please apply with your CV.

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    {"title": "Housing Compliance Team Leader", "subtitle": "Lead a team to manage Housing Ombudsman Compliance", "bulletPoints": ["Provide support and guidance on compliance matters to the team.", "Drive and motivate the team to achieve their goals and objectives.", "Conduct regular reviews of performance and development needs with team members.", "Monitor team...

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    {"title": "Housing Compliance Team Leader", "subtitle": "Lead a team to manage Housing Ombudsman Compliance", "bulletPoints": ["Provide support and guidance on compliance matters to the team.", "Drive and motivate the team to achieve their goals and objectives.", "Conduct regular reviews of performance and development needs with team members.", "Monitor team...