Sales and Service Representative

4 days ago


Lowton, United Kingdom Middleby Full time
Job Description

This role offers an exciting opportunity to join Middleby UK Ltd as a Customer Experience Executive. The successful candidate will be responsible for delivering exceptional customer service, processing orders, and maintaining effective relationships with customers, dealers, and colleagues.


Main Accountabilities
  1. Answer incoming customer enquiries, providing information and advice to ensure a high standard of customer service.
  2. Deal with queries and problems from dealers, end-users, and the public, ensuring resolution in a timely and professional manner.
  3. Process orders with a high degree of accuracy using the required system.
  4. Establish and maintain effective working relationships with customers, dealers, coworkers, and other internal and external stakeholders.

Desirable Skills and Qualifications
  • Prior experience of working in a busy customer service or sales environment, ideally in a business-to-business/distribution network environment.
  • Experience of the commercial catering market or the wider hospitality industry.
  • Excellent customer service skills, with a genuine interest in helping customers.
  • Ability to understand and retain basic product information.

Estimated Salary: £30,000 - £38,000 per annum

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