Sales and Service Representative
4 days ago
This role offers an exciting opportunity to join Middleby UK Ltd as a Customer Experience Executive. The successful candidate will be responsible for delivering exceptional customer service, processing orders, and maintaining effective relationships with customers, dealers, and colleagues.
Main Accountabilities
- Answer incoming customer enquiries, providing information and advice to ensure a high standard of customer service.
- Deal with queries and problems from dealers, end-users, and the public, ensuring resolution in a timely and professional manner.
- Process orders with a high degree of accuracy using the required system.
- Establish and maintain effective working relationships with customers, dealers, coworkers, and other internal and external stakeholders.
Desirable Skills and Qualifications
- Prior experience of working in a busy customer service or sales environment, ideally in a business-to-business/distribution network environment.
- Experience of the commercial catering market or the wider hospitality industry.
- Excellent customer service skills, with a genuine interest in helping customers.
- Ability to understand and retain basic product information.
Estimated Salary: £30,000 - £38,000 per annum
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