Customer Experience Associate

3 weeks ago


Lowton, United Kingdom Middleby Full time
Role Overview

The Customer Experience Executive will be the primary point of contact for incoming customer enquiries, ensuring exceptional customer service standards are consistently met. This role involves responding to queries, resolving issues, and processing orders with a high degree of accuracy.


Key Responsibilities
  • Provide first-class customer service by answering incoming enquires, providing information, and advice in a timely and professional manner.
  • Deal with queries and problems from dealers, end-users, and the public, ensuring resolution in a timely and professional manner.
  • Monitor live chat function on the website.
  • Evaluate and improve the overall customer experience.

Requirements
  • Prior experience of working in a busy customer service or sales environment, ideally in a business-to-business/distribution network environment.
  • Experience of the commercial catering market or the wider hospitality industry is desirable.
  • Excellent customer service skills, with a genuine interest in helping customers.
  • Ability to understand and retain basic product information.
  • Sound knowledge of Microsoft software, particularly Word and Excel.

Estimate Salary: £28,000 - £35,000 per annum

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