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Customer Service Representative

2 months ago

West Bergholt, Essex, United Kingdom East of England Co-op Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at the East of England Co-op. As a key member of our retail team, you will play a vital role in delivering exceptional customer service, ensuring high standards of availability and presentation, and engaging with our local community.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
  • Ensure that the store is well-stocked, visually appealing, and meets the highest standards of presentation.
  • Engage with customers, building relationships and promoting our products and services.
  • Contribute to the ongoing growth and evolution of our business by identifying opportunities for improvement and suggesting solutions.

Requirements

  • Friendly and approachable demeanor, with excellent communication and interpersonal skills.
  • Ability to work effectively as part of a team, with a positive attitude and a willingness to learn and adapt.
  • Basic level of numeracy, literacy, and IT skills, with a strong attention to detail.
  • Reliable and punctual, with a commitment to maintaining high standards of attendance and performance.