Retail Customer Service Representative
4 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? As a Customer Service Manager - Retail, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service.
Key Responsibilities:
- Lead a team of customer service representatives to achieve sales and customer satisfaction targets.
- Develop and implement customer service strategies to improve customer experience and loyalty.
- Provide coaching and training to customer service representatives to enhance their skills and knowledge.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer service across all touchpoints.
Requirements:
- Proven experience in customer service management in a retail environment.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Passion for delivering exceptional customer experiences.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
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