Technical Support Specialist

4 weeks ago


Leeds, Leeds, United Kingdom System C Full time

System C Application Support Role

We are seeking an experienced Application Support Analyst to join our team at System C, providing technical assistance to local authorities in utilizing our market-leading Education and Social Services and Case Management software.

Key Responsibilities:

  • Deliver 2nd and 3rd line support functions as part of the Application Support team.
  • Analyse and problem-solve Incidents raised via our Incident Management System, Jira, and utilise application log files, SQL, and other diagnostic tools and methodologies to resolve issues.
  • Liaise with Problem Management, Development, and Product teams, as well as Third Party subcontractors when necessary.
  • Communicate with customers regularly over issues and problems they encounter.
  • Take ownership of allocated customers and be their named dedicated engineer, ensuring Incidents are managed and resolved within agreed Service Level Agreements.

Required Skills and Experience:

  • Strong analytical and diagnostic skills.
  • Knowledge and experience of working with SQL Server and writing SQL/T-SQL queries for fixing data issues.
  • Strong 2nd line software/application support experience.
  • Ability to prioritise and execute tasks.
  • Excellent time management and ownership of personal Jira queues.
  • Strong written and verbal communication skills, both internally and externally.


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