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Claims and Complaints Manager
2 months ago
We are seeking a highly skilled and experienced Claims and Complaints Controller to join our team at LV= General Insurance. As a key member of our claims management team, you will be responsible for handling complex and large home claims, analyzing claims performance, and monitoring industry trends.
Key Responsibilities- Manage technical claims over £150k and up to £750k, including identification and pursuit of recoveries.
- Act as a technical referral point for less experienced team members for claims up to £750k.
- Support the Senior Complaint Representative with queries on large loss claims, subsidence, or complex claims.
- Develop coaching, mentoring, and training packages to support the technical development of GI operational teams.
- Monitor home claims performance and supplier performance to identify trends and areas for improvement.
- Extensive experience in handling major and complex home claims, including fire, flood, escape of water, and subsidence.
- Sound knowledge of large loss reinstatement processes, building practice, and regulations.
- Ability to review effectiveness of claim handling protocols and identify trends or changes to improve claim outcomes.
- Good team building and people development skills.
- Ability to work without supervision and be self-motivated.
- A competitive salary and benefits package.
- Opportunities for career development and training.
- A flexible working environment and global career opportunities.
- A range of flexible benefits, including discounted retail vouchers and great value dental insurance.
We are an inclusive employer and value diversity and inclusion. We are signatories of the ABIs flexible working charter and believe in supporting hybrid work patterns to help innovation, creativity, and our employees thrive.
