Operations Manager
4 weeks ago
Job Title: Operations Manager
Job Summary:
We are seeking an experienced Operations Manager to join our team at Marmion. The successful candidate will be responsible for managing and resolving daily operational challenges across two sites, fostering a positive and collaborative work environment, and ensuring prompt patient complaint resolution.
Key Responsibilities:
- Manage surgery timetables, staff duty rotas, holiday coverage, and staff sickness or absenteeism.
- Manage staff performance, support individual development, and promote team cohesion to ensure a motivated and high-performing workforce.
- Lead the management of Health & Safety protocols, ensuring adherence to best practices and regulatory standards.
- Work with external agencies/services to ensure ongoing support and effective integration with the practice.
Requirements:
- Demonstrable experience in leading, managing, and motivating staff across different teams.
- Strong skills in handling conflict and resolving problems.
- Excellent verbal and written communication abilities with strong interpersonal skills.
- Proficient in Microsoft Suite and working knowledge of internal management systems.
About Us:
We are a well-established NHS Doctors' Practice operating across two sites in Harrogate. Our team ensures continuity of care for individuals and families, offering general medical consultations, health screenings, vaccinations, and chronic condition management.
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